MD88 Privacy Policy

1 Introduction

Md88 (referred to as "we", "the platform", or "the company") is a trusted online gaming and entertainment service provider. We believe that every user's privacy is a fundamental right. This privacy policy explains how md88 collects, uses, stores, and protects your personal information.

This policy applies to all md88 services — including the website, mobile app, live chat support, and any services provided through digital channels. By using our platform, you acknowledge that you have read this privacy policy and agree to its terms.

Md88 manages user data in accordance with applicable data protection laws in Bangladesh and international best practices. Our goal is to deliver the highest quality gaming experience while ensuring the complete security of your personal information.

2 What Information We Collect

Md88 only collects information that is necessary to provide you with the best possible service. We never collect unnecessary or excessive data. The types of information we collect are detailed below.

3 How Your Data Is Used

Md88 uses your information for specific, limited purposes only. Data will be used solely for the purpose stated at the time of collection. We never use your information for unrelated purposes.

• Account Management: Your identity information is used during registration, login, and account verification.
• Payment Processing: Financial information is required to process deposits and withdrawals securely.
• Customer Support: Your contact details are used to resolve issues and provide support.
• Security & Fraud Prevention: Device and usage data are analyzed to detect suspicious activity.
• Legal Compliance: Data may be used to meet regulatory authority requirements.
• Service Improvement: We analyse usage data to continuously improve the platform.
• Promotional Communications: With your consent, information about bonuses and offers will be sent to you.

4 Who Your Data Is Shared With

Md88 does not sell, rent, or share your personal information for commercial purposes. However, in limited circumstances, data may be shared with specific trusted parties.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum data necessary to process transactions.
• Technology Partners: Software service providers that operate the platform work under strict confidentiality agreements.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Game Provider: Live game and slot game providers may receive minimal anonymized data.

Every third party is bound by a data processing agreement with md88 and is required to maintain the same level of protection as set out in this policy.

5 Cookies & Tracking Technologies

Cookies and similar technologies are used on the md88 website and app to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: These are essential for maintaining your login session and ensuring platform security — the platform cannot function without them.
• Functional Cookies: Used to remember your preferred language, theme, and similar settings.
• Analytics Cookies: Used to identify which pages are visited most — but this data is completely anonymous.
• Security Cookies: Used to detect fraud and protect your account.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform functions.

6 Security Measures

Md88 uses industry-leading security technology to protect your information. Our security framework operates on multiple layers, providing protection against any threat.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & DDoS Protection: Server-level protection against cyberattacks.
• Regular Security Audits: Periodic testing by independent third parties.
• Encrypted Database: Stored data is also kept in encrypted form.
• Access Control: Only authorized personnel can access user information.

7 How Long Data Is Retained

Md88 retains your information only for as long as necessary. Even after an account is closed, certain data may be kept for a defined period to meet legal obligations.

• Active Account: All information is retained for as long as the account remains active.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years.
• KYC Documents: May be retained for up to 5 years after account closure.
• Communication Logs: Customer service communications are retained for up to 2 years.
• Marketing Data: Deleted immediately upon withdrawal of consent.

8 Your Data Rights

Md88 gives you full control over your personal information. You may exercise any of the rights below — contact our support team and your request will be processed within 30 days.

9 Protection of Minors

Md88's services are intended solely for individuals aged 18 and above. We do not knowingly collect information from minors. If a minor attempts to open an account, it will be closed immediately and all collected data will be deleted.

If you become aware that a minor has created an account on md88, please notify our support team immediately. We are committed to ensuring responsible gaming.

10 Policy Changes

Md88 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

Contact our support team to view the policy history. Previous versions are kept on record.

11 Contact Us

For any questions, requests, or complaints about our Privacy Policy, please reach out to our Data Protection Team. We aim to respond within 72 hours.